Hostess

International Host / ess
Host/ess for personalized customer service onboard.

JOB PURPOSE

The International Host provides a personalised customer service, language assistance and translations to guests to enjoy their cruise. 

KEY RESPONSIBILITIES

- Maintains the highest level of guest satisfaction by welcoming and socialising with guests, contributing to social events during their cruise;

- Makes public announcements in the languages required and cooperates with the Program Publisher for the translation of the Daily Program & Daily Specials;

- Provides information and proactively offers suggestions and support to our guests;

- Cooperates with the Guest Service Department Documenting in case of complaints, collecting all necessary documents when and if required;

- Supports the Shore Excursions Department acting as a Tour escort when required;

- Hosts and/or participates to various games, quizzes, special events language classes;

- Conducts Orientation talks at the beginning (welcome) and end (farewell) of a cruise and Travel talks on the various destinations;

- Provides full support to the Cruise Consultant in the promotion of MSC loyalty program. 

JOB REQUIREMENTS (skills, competencies, experience)

- Ability to communicate fluently in written and oral English plus languages between the European languages: French, German, Italian, Spanish, Portuguese, and/or Chinese Mandarin, Chinese Cantonese, Japanese, Russian;

- High School Graduated;

- Previous experience in the hospitality industry, in a customer service working environment, at sea or ashore;

- Working knowledge of Office package;

- Ability to establish relationships and to speak in public;

- Strong problem solving skills;

- Flexibility;

- Enthusiastic team player;

- STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

- A recognised medical certification is also required before starting to work on board.

- Valid passport and when possible a seaman book copy.

https://www.careers.msccruises.com/#/

  • Approximate Salary: Euro X
  • Experience Level: 2 Years
  • Education Level: Professional Degree
  • Advertised: 2018-01-08
  • Closing Date: 2018-01-31
  • Job ID: 202
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