Guest Relations Manager

Guest Relations Manager
WIPS is looking for a dynamic, multi-lingust (must speak fluently German) Guest Relations Manager for a luxury resort in the Maldives. To organize and lead all guest services in order to maintain the highest level of courteous, professional service.

MAIN DUTIES AND RESPONSIBILITIES:

• Organizes guest services including activities and entertainment, and prepares action

plans to implement successful programs. Revises programs, creates new ones

including special requests in order to maintain the company's position as one of the leaders in

guest services in the Maldives

• Leads guest services programs to ensure that goals are achieved. This generally means

acting as the “lecturer” for the “around the island” slide show, the marine conservation

presentation, etc., making a “round” in the dining rooms, etc. Active involvement is

required. Updates the Notice Board regarding daily activities and excursion

reservations.

• Liaises with related Departments to ensure that required support is provided in a timely

and suitable manner. Continuously evaluates the performance and encourages

improvement of the guest related services of personnel in the Departments.

• Interacts positively with guests during all arrivals and departures. Takes action to

resolve problems to the satisfaction of all parties, as best as possible. Monitors guest

satisfaction programs, and works towards achieving complete guest satisfaction.

Maintains a log of comments based on Guest Comment Cards, and forwards to

General Manager at month’s end.

• Implements and executes a policy to reply to all guest comments within an acceptable

time period, including on the Resort website, as well as prepares the response to guest

claims received from whatever source.

• Helps develop the operating tools necessary and incidental to modern management

principles, e.g., budgeting, forecasting, purchase specifications, reports preparation

and presentation, etc. Prepares a list of required supplies, and check that items are

ordered and received in a timely manner to ensure that they are on hand at all times.

• Implements effective control of all costs and expenses including labor, supplies,

equipment, etc., and the proper use thereof, in order to achieve Department budget

goals.

• Prepares Position Descriptions, conduct scheduled employee meetings, etc.

• Ensures a good reputation of the resort by monitoring the different guest’s comments

on various websites and replying in English or any additional language in a timely

manner.

• Performs other duties as assigned

  • Approximate Salary: EUR 30,001 - 50,000
  • Experience Level: 2 Years
  • Education Level: Professional Degree
  • Advertised: 2017-11-14
  • Closing Date: 2017-11-26
  • Job ID: 238
  • Click here to find more jobs posted by this employer

Find us at:

This site (including third-party tools used in it) uses cookies required to operate and useful for the purposes described in the cookie policy.
By continuing to browse this site or by clicking on the link inside the service and accept the same cookies.