Hotel/Resort Director of Rooms - Caribbean

A major resort/hotel in the Caribbean seeks a dynamic Director of Rooms who will oversee the Front Office and Housekeeping divisions of this large 5* luxury property.hotel experience mandatory

The Director of Rooms will oversee the effectiveness of guest service, staff performance and development and service enhancements.  This position will be responsible for the day to day operation of Front Office, Guest Services and Housekeeping.  You are also required to lead and support these departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, as well as appropriate colleague training activities.

Other responsibilities also include (but not limited to):

-           Actively participate in the strategic planning and ongoing development of the resort/hotel, including revenue forecasting, overseeing the health, safety and security of the guests. 

-           Foster a winning, solution-oriented work environment, motivating and engaging staff to continuously deliver the best possible service to the guests.

-           Ensure the smooth and efficient delivery of engaging service from arrival to departure.

-           Assist in the preparations of the annual strategic plan and achieve the goals and targets therein.

-           Ensure monthly financial projections and results for Rooms Division are accurate and on target.

-           Handle all guest concerns while ensuring effective follow-up.

-           Prepare annual budgets, including capital submissions.

-           Oversee the selection, training and development of all staff to ensure timely recruitment and career growth.

-           Maintain up to date market intelligence on competitive set and statistics to predict trends.

-           Oversee the effective development and implementation of all Rooms Division training programs.

Requirements for this role include:

Caribbean experience will be a valuable asset.

4 - 5 years of previous experience in a luxury hotel environment at a senior Rooms Division leadership level.

Extensive experience in Front Office and Housekeeping is important.

Self-confident, proactive, and able to prioritize and make effective decisions.

Someone who is hands on and can work with the local staff.  

Computer literacy is a must.

University/College degree in a related discipline.

Compensation:

Annual base Salary is in the range of US$80,000 - US$100,000

Plus Health Insurance, living allowance and vacation.

If you think this job is for you, and you meet ALL of the criteria, please send your resume to steve@renardinternational.com

NB: Please note that only qualified candidates will receive a response to their applications.