Privacy & Cookie Policy


This website is made available to you by Roles and Goals Sustainable Hospitality LTD (“Roles & Goals”,www.rolesngoals.com,  "we", "our" or "us") (the “Website”). This Privacy Policy outlines the terms under which “Roles & Goals” website collects and uses your information and forms part of the Terms & Conditions of this Website.

For us at Roles & Goals is data protection a priority matter; we understand the importance of protecting your privacy and Personal Information.

“Personal Information” is information that identifies you as an individual such as your name, date of birth, email address, IP address and CV.

Roles and Goals Sustainable Hospitality LTD is registered with the Information Commissioner's Office under the n°ZA000582

Personal informationrefers to any information which refers to you personally such as your name, e-mail address and postal address. Please read this privacy policy to understand how we use your personal information after it has been collected by us.
By using our services, you signify your agreement to this Privacy Policy, and the way in which “Roles & Goals” uses and discloses your information.
If you disagree with the way we collect, process and display personal and non–personal information on our website, we recommend that you do not use it.

This Privacy Policy may be updated from time to time. The date of the most recent revisions will appear on this page, so please visit this Privacy Policy regularly.

How information is collected by Roles & Goals
Our web site collects information from visitors, including jobseekers, employers, recruiters, manning  and advertising agencies ("users"). You are not required to give us personal information to perform job searches or to view content.
“Roles & Goals” will collect personal information about you when you freely choose to create a jobseeker or employer profile, create a new account, and/or upload your CV.

Please do not submit such Personal Information to us if you do not wish us to collect it.

Some examples of personal information that we collect include: your name, address, email address, telephone number, credit or debit card number for online payment, contact information, IP address, billing information, profession, work experience, and information about third parties, such as contacts or references that you provide to us.
Please make sure that you keep your user name and password confidential.

Payment details

Any information provided by you in connection with any transaction regarding your credit or debit card details and billing address will be used by us to process the transaction.
“Roles & Goals” may ask you for your credit card information in order to process online payment via PayPal. We will not provide this information to any third party. You should not provide your credit card, bank details, to ANY prospective employers or recruiters that you encounter on our website.

CV and Profile Information
When you complete your profile including your CV on “ www.rolesngoals.com “ it can be made accessible for searching and viewing on the internet and it can be downloaded by employers, recruiters or other person or agency requesting CV matching your profile to be sent to them. “ rolesngoals.com “ doesn't verify the identity or the nature of the business of such employers and organizations.
Your CV can only be viewed and in certain circumstances, depending on the service package purchased, uploaded by “ rolesngoals.com “ customers if you have given your consent to this within the profile section, where you can complete your privacy settings.
We do not disclose your personal information to anyone for any reason without your consent.
You can choose to prevent our clients for accessing your personal details, profile and CV.
Otherwise, we will only disclose personal information to government bodies and law enforcement agencies.
When you complete your profile and upload your CV on our database, we rely on you to ensure that your details are kept up to date. We recommend to update your CV on a regular basis, at least every 6 months or anytime some changes require to do so.
We also collect certain information automatically about visitors to our Website, as described in the section “Cookies” below.

When you view our Website we may store information on your computer or on your mobile device in the form of a "cookie" (essentially a small text file).Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’, meaning that they exist only while your website browser is open and are deleted automatically once you close your browser. Other cookies are ‘permanent cookies’, meaning that they survive after your browser is closed and can be used by websites to recognize your computer when you later re-open your browser and browse the internet again.
We use cookies for several reasons. For example, cookies enable us to track the interests of our users to enhance the experience on our website. Third parties serve cookies through our website for advertising, analytics and other purposes.
You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website; however, your access to some functionality and areas of our Website may be restricted.

How Information is used by Roles & Goals
When you give us any personal and non-personal information as indicated above, we use your personal information to enable you to become a registered user on our Website; to enable you to use any services that we provide through the Website; to process your transaction or subscription and correspond with you accordingly; to provide you, in accordance with your communications preferences, with information about our services, our latest news or special offers which may be of interest to you; to track activity on our Website so that we can improve the services and content of the Website; to stop you posting or sending offensive, inappropriate or objectionable content anywhere on our Website or where you otherwise engage in any disruptive behaviour on the Website; for Website administration (including enabling us to respond to any comments on the Website or feedback you may give us).
You may select to opt out of any communications sent to you at any time.
Our goal is to provide a beneficial and positive experience for all parties using our services.

International transfers of personal information
On the basis that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data across international boundaries.

Personal Information which you supply to us is normally stored and kept inside the European Economic Area.

However, due to the nature of our global business and the technologies required, your Personal Information may be transferred to third party service providers outside the EEA, in countries where there may be a lower legal level of data protection; we will ensure that your personal information is protected in accordance with this Privacy Policy and the European levels of data protection.
Although we make every effort to keep information confidential in accordance with the functionality of our website, Roles & Goals cannot and does not guarantee the security, confidentiality, or privacy of any information or communication that you submit to us.
By browsing the Websites and submitting personal information to us, you acknowledge our processing of your personal information on this basis.

Please do not submit such Personal Information to us if you do not wish us to process it.

Linking to other websites
The Website contains hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we recommend you to review them. They will govern the use of personal information you submit whilst visiting these websites. We do not accept any responsibility or liability for the privacy policies of such third party websites and your use of such websites is at your sole and own risk.

How you can access, manage or delete Personal Information?

You have the right to access your personal information that we hold on you and to have any errors in that information corrected. You can edit and amend as well as cancel your profile and personal information at any time by logging in on the website. You can exercise these rights also by contacting us using the details provided below.

When you access our website online, we store some information about you. This is anonymous and used for statistical purposes.

When you create an account and log-in to your ‘My Dashboard’ area, it is protected by your password and may only be accessed by you. You can manage the content and information in your Dashboard at any time, by logging in to your “My Dashboard”.

Your CV can be viewed by Roles & Goals customers, if you have consented to this within the profile area ( default setting ). Further, when your profile is searchable your application activity (eg. number of applications, job titles, locations & salaries) will be visible to Roles & Goals customers (default setting ).

Please , be advised that Roles & Goals reserves the right to remove from our database any CV which includes any content that we consider to be illegal or offensive. We will respect the choices you make to limit sharing or visibility settings in your “My Dashboard”.

You can de-activate or delete your account at any time, make your profile anonymous or choose to not make your profile searchable. To de-activate, please go to your “My Dashboard”.

However, if you would like to permanently delete your account, you can send an email to our Data Protection Controller (DPC) (see below) with the subject line “Permanently delete my account”. Please do not forget to tell us who you are.

Security :

Roles & Goals is committed to keeping your personal data safe and secure.

Our security measures include:

internal policies setting out our data security approach and training for employees.

encryption of data;

security supervision which protect the entire Roles & Goals IT infrastructure from external attack and unauthorized access;

Your Rights

You have the following rights:

the right to ask what personal data we hold about you at any time, subject to a fee specified by law (currently £10);

the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and

the right to opt out (as set out above) of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

Who & How to contact us about your Personal Information

The Data Controller of personal information collected about you through this Website is Roles and Goals Sustainable Hospitality LTD

If you have any questions about this Privacy Policy at any time, please contact us using the following details:

Roles and Goals Sustainable Hospitality LTD, registered in England and Wales (Company number 08482602), registered office: Rose Villa, 42 Glebe Street, Loughborough, Leicestershire, LE11 1JR
You can write to us at the address above  or e-mail us at:
This email address is being protected from spambots. You need JavaScript enabled to view it.

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© Roles and Goals Sustainable Hospitality LTD
Registered Office Address:
Rose Villa, 42 Glebe Street
Loughborough, Leicestershire - LE11  1JR - United Kingdom
Company Number: 08482602 - Registered in England and Wales



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